Job Description

• Location: Geylang Bahru
• Schedule: Follow a 5-6-5-6 pattern for working weeks (as per roster).
• Time: 8AM - 5PM

"Discover a meaningful career path in the compassionate and vital Funeral Industry, where every day brings an opportunity to make a profound difference in people's lives."

Duties of Operations Manager:

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

Performance Requirements:

• Strong Leadership skills
• Self- driven, resourceful
• Excellent communications and interpersonal skills
• Able to multi-task
• Meticulous and detailed
• Well-organized
• Good coordinating skills
• Able to work in a face paced environment
• Strong team player, patient and able to provide guidance to large team of staff.