Customer Service Officer (SAP knowledge / MNC @ Suntec Tower)

Job Description

Minimum 3 years exp. in sales order management

→ Work Location: Suntec Tower

→ Working experience in SAP 

→ Working hours: 8.30am to 5.30pm, Monday to Fridays


 Roles & Responsibilities

End to End Order Management

1. Perform Purchase Order, Sales Order and Delivery Management tasks in a timely manner.

2. Manage Master Data maintenance process to ensure effective order management.

3. Coordinate and process all export/ import activities and documents, including letter of credit, liaise with all involved 3rd parties (service providers, supplier, bank, etc.), verify documents content consistency and send complete set of documents to customers.

4. Support Credit Management, Billing Documents and Accounts Receivable Follow-up.

5. Comply with internal operative procedure and business rules. Verify and escalate to Team Lead and Sales Head in a timely manner.

6. Contribute and undertake daily trouble shootings with sense of urgency and exhibit problem solving.

7. Strive for continuous process improvement like escalate repeated cases to Team Lead and Regional Logistics Manager in relation to logistics issue; Reduce order fulfilment time and improve automation.


Customer Management

1. Contribute to development of customer relationship through proactive customer communication related to order management e.g. product availability, order status and delivery tracking etc.

2. Handle customer complaints, actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-Quality related complaints.

3. Capture customer expectations / requirement and feedback to Team Lead, Account Managers, and relevant stakeholders.

4. Provide order status report and monitor customers' order fulfilment to shipment completion.

5. Capture market intelligence from daily interaction with customers and share with Sales Head when appropriate.


Supportive role

1. Contribute to further development of customer service organization in Asia Pacific

2. Support implementation of business strategy, projects, initiatives related to customer order management process

3. Act as a Problem-Solver (raise issue/topic with propose solution/ action)



  • Min. Diploma and/or Bachelor's Degree in Logistics and/or Supply Chain
  • Good understanding of the products/services of relevant business segments
  • Service Excellence competencies
  • Min. 3-5 years of experience in Supply Chain Management
  • Experience in Customer Service/Supply Chain/Sales/Controlling
  • Good knowledge of business processes
  • Well versed with SAP system (S&D module) and order to cash processes
  • Well versed in MS Excel
  • Knowledge with MS Excel Macro function of report building would be a plus


  • Permanent Full Time
  • 8.30am - 5.30pm, Mondays to Fridays
  • From S$3,400.00 to S$4,800.00
  • Central
  • Logistics / Supply Chain

EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

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