Job Description

Working hours: Working hours: 10pm-7am / 11pm-8am (Night shift allowance given)
Working days: 5 work day, Need to commit weekend (depending on shift)
Working location: Central
High call volume working environment/ Fast paced environment.

Our client is a Global lifestyle MNC looking to expand a team of customer service for night team. This person main responsibility will be require to answer online oversea call for planning of travel trip.

Responsibilities:

• To deliver exceptional customer service to ensure the member has the best experience each time they call.
• You will handle a high volume of calls
• You will use your knowledge, contacts and know-how to deal with interesting and often complex requests.
• You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. .
• You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.

Requirement
• Min Diploma or Degree in business related field.
• No experience are welcome
• Fluency in business Japanese or Korean and English to a native level (in order to liaise with Japanese or Korean and English speaking members).
• The ability to work independently and perform well with little supervision
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skill
• Good research skill
• The ability to multitask and handle several projects at the same time