Job Description

Responsibilities:

• Supervise the banquet assistant on shift. Ensure that they are well groomed, properly attired, and personal hygiene level to ensure strict adherence to the Hotel's standards of quality service.
• Build close working relationship and effective communication with catering sales personnel, food caterers, and other departments in regards to daily requirements for contracted functions.
• Ensure that F&B control procedures are adhered to and that all food and beverage are issued with proper chits of charging.
• Attend to guest complaints, problems or situation and take prompt, corrective action, ensuring the highest degree of guest satisfaction
• Directly oversee the actual set-up and services of contracted functions by giving specific menu information to servers, by coordinating the timings of event with the food caterers to insure success of each function.
• Communicate directly overseeing the actual set-up and service of contacted function
• Assist in checking all function rooms daily to ensure consistency of service.
• Assist in checking all function rooms daily to ensure that light, air-con, carpets and fixtures are in good and proper working condition.

Requirements:

• Diploma in relevant field
• At least 2 years of supervisory experience in Hospitality industry
• Good interpersonal and communication skills
• Able to perform rotating shifts