Export Customer Service Coordinator (up to S$2.5K/ Central/ 5 days)
Job Description
Our client is a leading international cargo transportation company.
Responsibilities:
- Attending to local and overseas customer's inquiries pertaining to rates and investigating queries and complaints (eg. cargo damage, short shipment).
- Inform changes in shipping info to customers (change of vessels/departure date etc.)
- Weekly preparation of flyers for weak ports
- Liaise with other departments closely for documentation
- Responsible for bookings and tele-marketing for local cargoes.
- Pre-booking with carriers of containers and handling class cargo declaration with carriers for your own sectors.
- Inform changes in shipping info to warehouse (change of vessels/departure date etc.)
- Preparation of railing instructions and liaising with warehouse/ truckers
- Follow up with shippers of any discrepancy in M3 or packages being booked by phone and fax.
- Getting all the BL draft in place within the given time frame for all consoles that involves AMS/ACI filing.
- Sending cargo needed via emails to all CS & Sales personnel every day.
- Assisting Export Manager in negotiating with carriers for competitive rates whenever possible.
- Filing
Requirements:
- Minimum 1-2 years' experience in handling transshipment cargo in the NVOCC/freight forwarding industry
- GCE 'O' level and above.
- Responsible and customer service oriented.
- Eager to learn with a good working attitude.
- Ability to communicate effectively at all levels.
-
Permanent Full Time
- 8.30am-5.30pm (Mon to Fri)
- From S$2,000.00 to S$2,500.00
- Central
- Logistics / Supply Chain
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