Senior Customer Service Executive (Up to S$4,500/ 3PL/ 5 days/ East)
Job Description
► Work Location: East (Company transport provided Bedok, Tampines, Yishun, Sengkang MRT stations)
► 9am - 5.45pm (Mon to Fri), 9am - 1pm (Sat once a month)
► Basic salary up to S$ 4,500 + AWS + VB
► Min. 3 years' experience in freight forwarding (Seafreight & Airfreight)
►Oil & Gas background will be bonus
Our client is a global leader specialized in international transportation, freight forwarder, supply chain management and packaging solutions with offices in over 20 countries.
Job scopes:
- To act as focal point for all customer's queries (Commercial / Service related)
- To ensure compliance of Customer's SOPs at all times
- Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities (Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Commercial Invoice & Packing List, AWB / BL issuance, Permit, COO issuance, Shipping order, trucking instruction, shipping certificate, subsidiary certificate, forwarder cargo receipt, export subsidiary certificate, BIETC, CNCA, COC, ECTN and etc)
- Manage job file creation, costing and other data entries in Pegasus (in house system)
- To act as control tower by managing / monitoring shipments arranged by Network offices.
- Send timely pre-alerts and shipping advices to customers and company network offices
- Coordinate dispatch of shipping documents to customers and company network offices
- Assist for rate sourcing with various stakeholders for services not in the customer's contract and to quote to the customer for rates acceptance
- Preparation and submission of OHR, Shipment Status Report and any other reports as required by the customer
- To work with Regional team for data quality related matters
- Ensure proper and timely billing / closing of all job files
Requirements:
- Min. Diploma or Degree qualification in any field
- Minimum 3 years' experience in freight forwarding (Seafreight & Airfreight)
- Oil & Gas background preferred
- Ability to work independently, meticulous, self-motivator and a team player
- Ability to cope in fast pace environment
- Proficient in Microsoft Excel
- DGR trained would be an advantage
- Possess excellent communication and interpersonal skills
-
Permanent Full Time
- 9am – 5.45pm (Mon to Fri), 9am – 1pm (Sat once a month)
- From S$3,500.00 to S$4,500.00
- East
- Logistics / Supply Chain
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