Job Description

→ Preferably 3-5 years working experience in customer service/supply chain

→ Work Location: Jurong Island (transport provided at Jurong East)

→ European Chemical MNC

→ Working hours: 8am to 4.30pm or 9.00am to 5.30pm, Mondays to Fridays→ One Year Contract position, subject to renewal

Our Client, an European MNC is a leading supplier, manufacturer and innovation partner of plastic additives. Its comprehensive and innovative product portfolio includes stabilizers which provide ease in processing, heat and light resistance to a variety of polymers and applications including molded articles, films, fibers, sheets and extruded profiles.

Objective of the Position:

The objective of the position is to manage interfaces with customers for order to cash processes. It ensures orders from customers are received, processed and delivered in an efficient and effective manner. A superior customer experience enhances the company's image and customer retention. The person may be required to interact and solve problems with various importing countries globally, other Business Units and departments within the organisation / Functions within the Company and external logistic services  in order to successfully execute the orders for customers.

Job Responsibilities:   

• Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns, following-up on blocked orders, Letter of Credit handling, shipping and delivery tracking including following-up on shipping documents and despatch to customers if required, coordinate with Logistics and / or 3rd party Logistics service providers on delivery arrangements to customers and communication with customers on all order management related matters.
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Support Credit Management on billing and Accounts Receivable management such as monthly closing and billing correction, handling invoice discrepancies, monitoring customer payment schedule and following-up on overdue payment with customers or Sales persons, processing credit/debit notes and rebates, etc.
• Raise request for new article creation and / or article extension in SAP, raise request for maintenance of ship-to-party and bank code in SAP customer master data.
• Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
• Support implementation of business rules related to customer order management process.
• Provide order status report and monitor customers' order placement against sales forecast and communicate with Sales persons if orders are not within forecasts.
• Capture market intelligence from daily interaction with customers and share with the business as appropriate
• Contribute to further development of customer service and order management within the Company and fostering a culture of customer focus and positive teamwork in the team
• Support SAP User Acceptance Testing / Training and ongoing continuous improvement initiatives where necessary.

Job Requirement

• Tertiary education preferred, Degree or Diploma
• Minimum 3 - 5 years customer service, business, supply chain experience
• Knowledge of SAP OTC process
• Good knowledge of business processes and International Trade
• Good understanding of products/services of relevant business segments