Job Description

Open nationality & races
Salary up to $2650
Mobile: $50
2 Years Contract (Renewable)
Mon - Fri (9am-5.30pm)
Work location: Alexandra

Job Description:

The incumbent reports to the Information Systems Manager and will provide 1st level helpdesk and end user support and involve in the 2nd level support for the infrastructure services.
He/She will also perform daily server room operation, site related end user support and also support site related projects.

Roles & Responsibilities:

1. Provide 1st and 2nd level support
• Technical assistance and support for incoming IT Helpdesk and End User
desktop queries and problems.
• Laptop/desktop/peripherals hardware and software technical support.
• Windows 7/10, Windows server, file/print/scan services, Outlook/Office 2016, Office365 suite, 2FA, LAN\WAN/Wireless network connectivity, VPN, mobile devices, meeting room audio/video conferencing systems, PABX and basic application troubleshooting.
• Perform PC/Laptop Refresh, Onboarding and off boarding of users and ensure asset inventory tracking is updated.
• Escalate issues to OEM/vendors and follow-up until the resolution of the problem.

2. Systems administration and maintenance
• Provide Wintel server, Active Directory, GPO, WSUS, Software deployment and system administration.
• Liaise with external vendors for any related hardware/software maintenance and services.
• Perform Installation/Configuration/Monitoring/Patching/Upgrades of desktops, servers, operating systems, antivirus, databases and other system related software.
• Participate in disaster recovery testing
3. IT governance & documentation
• Involve in regular review and update of infrastructure policies, procedures and system documentation to ensure compliance.
• Plan and conduct end-users training as needed.
• Undertake infrastructure related projects as assigned by reporting manager.
Work Experience:

1. At least 2 years of working experience in IT helpdesk providing 1st level and 2nd level end user desktop support.
2. Strong experience in End user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory.
3. Good to have networking, storage and some database administration experience.
4. Knowledge of ITIL operation.
5 Strong analytical skills, ability to work independently and in a team environment.
6 Possesses good attitude, good interpersonal and communication skills.