Customer Service

Job Description

Job Description


  • To assist customer in coordination of export shipment via air and prepare shipment files
  • Direct Contact with Customers with outstanding friendly and reliable service offered
  • Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
  • Check on the Export Documents Compliance when processing the export work order
  • Apply the correct export permit and other export custom processed on timely manner
  • To answers all call within 3 ringing tone (without fail)
  • Monitor the on board status without fail and to informed customer on any irregularity
  • Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
  • Always ensuring that the Airfreight rates apply is correct and updated.
  • Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
  • Ensure that all monthly customer report is submitted on timely manner without fail



  • Minimum 3 " O" Level or 5 " N " Level
  • 2 years' experience within the same industries / field
  • Require basic knowledge of computer (eg, Excel, Words etc.)





  • Permanent Full Time
  • 5 days (9am - 6.30pm)
  • From S$1,800.00 to S$2,000.00
  • West
  • Logistics / Supply Chain

EA Personnel: Shirley Liew
EA Personnel Reg. No.: R1988840

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