Customer Service
Job Description
Job Description
- To assist customer in coordination of export shipment via air and prepare shipment files
- Direct Contact with Customers with outstanding friendly and reliable service offered
- Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
- Check on the Export Documents Compliance when processing the export work order
- Apply the correct export permit and other export custom processed on timely manner
- To answers all call within 3 ringing tone (without fail)
- Monitor the on board status without fail and to informed customer on any irregularity
- Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
- Always ensuring that the Airfreight rates apply is correct and updated.
- Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
- Ensure that all monthly customer report is submitted on timely manner without fail
Requirement
- Minimum 3 " O" Level or 5 " N " Level
- 2 years' experience within the same industries / field
- Require basic knowledge of computer (eg, Excel, Words etc.)
-
Permanent Full Time
- 5 days (9am - 6.30pm)
- From S$1,800.00 to S$2,000.00
- West
- Logistics / Supply Chain
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