Job Description

→ Minimum 3 years exp. in sales order management
→ Work Location: Tuas (transport provided at designated areas)
→ European Chemical MNC
→ This is a 6 months contract role, possible conversion to perm or contract renewal subject to business needs
→ Working hours: 8.15am to 5.25pm, Monday to Fridays

Our Client, a European MNC offers advanced chemicals solutions for new construction, maintenance, repair and renovation of structures.

Job Responsibilities:

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Support Credit Management, Billing and Accounts Receivable Follow-up
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
• Support implementation of business rules related to customer order management process
• Provide order status report and monitor customers' order placement against sales forecast
• Capture market intelligence from daily interaction with customers and share with the business as appropriate
• Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team

Job Requirement

• Diploma or Degree education
• Well versed with SAP OTC processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service Excellence competencies
• Experience in customer service / supply chain / sales / controlling