Customer Service Officer (6 months Contract / Chemical MNC @ Tuas)

Job Description

→ Minimum 3 years exp. in sales order management
→ Work Location: Tuas (transport provided at designated areas)
→ European Chemical MNC
→ This is a 6 months contract role, possible conversion to perm or contract renewal subject to business needs
→ Working hours: 8.15am to 5.25pm, Monday to Fridays

Our Client, a European MNC offers advanced chemicals solutions for new construction, maintenance, repair and renovation of structures.

Job Responsibilities:

  • Perform Sales and Delivery Order Management tasks
  • Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
  • Support Credit Management, Billing and Accounts Receivable Follow-up
  • Manage Master Data maintenance process to ensure effective order management
  • Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
  • Support implementation of business rules related to customer order management process
  • Provide order status report and monitor customers' order placement against sales forecast
  • Capture market intelligence from daily interaction with customers and share with the business as appropriate
  • Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team


Job Requirement

  • Diploma or Degree education
  • Well versed with SAP OTC processes
  • Good understanding of the products/services of relevant business segments
  • Good knowledge of the business processes
  • Service Excellence competencies
  • Experience in customer service / supply chain / sales / controlling




  • Temporary / Contract
  • 8.15am to 5.25pm, Mondays to Fridays
  • From S$3,400.00 to S$4,000.00
  • Central
  • Logistics / Supply Chain

EA Personnel: Jasmine Lee
EA Personnel Reg. No.: R1108564

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