Deskside Support Engineer / Pasir Panjang
Job Description
Responsibilities:
- Provide IT maintenance support, troubleshooting, monitoring, and resolving desktop PC/Laptop/printer issues at customer site
- Dealing with incoming faults in a professional, courteous manner over the phone and via email
- Taking ownership of faults and managing them in a logical and methodical manner.
- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
- Conducting full and through diagnostics with end users to enable first point of contact fault resolution
- Ensuring all faults are progressed & cleared within SLA - escalating to other internal and external teams as appropriate
Requirements:
- Diploma / Degree in Computer Science, Engineering or a related subject
- Minimum 2-3 years' experience in troubleshoot, support and install/image PC/Notebook/Printers
- Experience in Microsoft OS (Win 7, Win 8, Win 10, Windows Severs OS),Desktop/Workstation, L1 Server support in end user environment
- Experience with monitoring systems and endpoint protection software, Office 365 deployment and administration
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Permanent Full Time
- 8.30am-5.30pm (Mon-Fri)
- From S$2,500.00 to S$2,800.00
- West
- Information Technology
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