Deskside Support Engineer / Pasir Panjang


Job Description

Responsibilities:

  • Provide IT maintenance support, troubleshooting, monitoring, and resolving desktop PC/Laptop/printer issues at customer site
  • Dealing with incoming faults in a professional, courteous manner over the phone and via email
  • Taking ownership of faults and managing them in a logical and methodical manner.
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
  • Conducting full and through diagnostics with end users to enable first point of contact fault resolution
  • Ensuring all faults are progressed & cleared within SLA - escalating to other internal and external teams as appropriate

Requirements:

  • Diploma / Degree in Computer Science, Engineering or a related subject
  • Minimum 2-3 years' experience in troubleshoot, support and install/image PC/Notebook/Printers
  • Experience in Microsoft OS (Win 7, Win 8, Win 10, Windows Severs OS),Desktop/Workstation, L1 Server support in end user environment
  • Experience with monitoring systems and endpoint protection software, Office 365 deployment and administration

 


  • Permanent Full Time
  • 8.30am-5.30pm (Mon-Fri)
  • From S$2,500.00 to S$2,800.00
  • West
  • Information Technology

EA Personnel: Chok Kar Hee
EA Personnel Reg. No.: R1985897

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