Customer Service Manager (Sea freight/ MNC/ East)


Job Description

Our client is a global service provider in international transport and freight forwarding.

Responsibilities:

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on project/special matters
• Prepare customer key performance index reports
• Promptly handle customer/team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings/uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes/rates to COD customer or overseas offices
• Resolve inter-business units disputes
• Liaise with overseas agents on the various requirements and rates
• To review the profit & loss of product desk
• To analyse job file purchasing and raise concern to Pricing team.
• To review & approve changes of work processes before escalation to management.
• To conduct recruitment exercise for officer/executive position when needed.
• To provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Requirements:

• Diploma/ Degree in Logistics, Supply Chain Management or equivalent
• At least 5 years of experience in freight forwarding with sea freight experiences
• Proficient in MS office applications
• Good leadership & communication skills
• DGR trained will be an advantage

 

 

 


  • Permanent Full Time
  • 9am-545pm
  • From S$6,000.00 to S$8,000.00
  • East
  • Logistics / Supply Chain

EA Personnel: Jason Hin Saan Wai
EA Personnel Reg. No.: R1222216

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