Customer Service Engineer (SAP/temp to perm)


Job Description

Work with the External & Inside Sales teams to meet and where possible exceed the customer's requirements/expectations, which includes:

  • Cold-call prospects that are generated by external sources of lead.
  • Maintain expert level of product knowledge and applications.
  • Generation of quotations for customers in a clear, detailed and accurate manner.
  • Negotiating and achieving deadlines for the submission of quotations.
  • Assist outside sales team in Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues
  • Listen, understand and convey customer requirements.
  • Maintain and expand the company's database of prospects. Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell.
  • Enter new customer data and update changes to existing accounts in the corporate database.

 

 Requirements

  • Experience 3-5 Years in Engineering or Customer Service
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Strong knowledge of sales principles, methods, practices, and techniques.
  • Strong problem identification and objections resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills & Strong written communication skills.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Experience with CRM, SAP an advantage
  • Proficient in Microsoft words, excel

 

 


  • Temporary / Contract
  • 8.30am to 5.30pm (Mondays to Fridays)
  • From S$2,600.00 to S$3,000.00
  • North-East
  • Sales & Marketing

EA Personnel: Samantha Tay Phek Ying
EA Personnel Reg. No.: R1109186

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